Mission Statement

In 1992, we began our call center with one computer and one phone.  Thanks to hard work, effort and the desire to do an excellent job for our clients, our call center and our business has grown tremendously.  Through the years one principle has always remained the same, our dedication to quality and performance.

We employ a  staff of professionally trained telemarketers and experienced supervisors to act as an extension of the publisher. We work hard to present a positive image for your company by setting high standards for customer service and professional ethics. Ark Teleservices relies on skilled sales people to provide “quality” sales rather the traditional “numbers” type selling.  Our #1 priority is giving you quality results and service. “Our mission is to boost circulation, promote positive public relations and generate profit for our clients”.

Our Commitment

By developing a strong organization and system, Ark Teleservices has brought the cost of telemarketing down. While other telemarketing companies continue to raise their rates, Ark Teleservices continues to controls costs, keep fees low and underbid our competition. Ark Teleservices is committed to the profitability of every account we manage.

Quality control

We are a highly focused group of managers.  We train our operators to achieve the maximum results for our publishers.  When we get a job we do it and complete it with quality and accuracy.  Below are highlights of how Ark TeleServices gets the job done.

• We monitor every other call to make sure that the interviewer is conducting the survey correctly.
   

• Our agents are polite, warm, and always have a smile in their voice.  They are taught to develop during the interview a warm relationship with the person being interviewed.  The agent always represents the publication.
   

• All our data is checked for accuracy.  We are very proud of our IT department and the data that is sent to the publisher.  Data quality is always accurate and delivered to the publisher on time and in the proper format.
   

• Once the interview is finished, it is reviewed by our quality control team.  Again the information must be perfect.
   

• We generate reports in real time and are able to supply to the publisher reports on the fly.
   

• Every publication and project is different and requires different scripting and different call times.  We are able to monitor interviews based on area code, zip code, and time zone.
   

• At Ark TeleServices the trade publication industry is our business.  We are great at building circulation "This is what we do best".  So if you need to build your circulation and want to maximize you subscription list, call us.

LONG ISLAND, NEW YORK
TEL: 800-835-6907 x8225
FAX: 516-295-7709