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Member BPA/ABC/DMA
Ark TeleServices Specializes in the publishing
industry in both controlled and paid circulation.
On average Ark TeleServices returns a 45% yield
on re-qualification programs also 40% return on new customer acquisitions.
In today's fast-paced publishing industry,
establishing effective partnerships is more important than ever. Our staff
is experienced in both new-name and re-qualification campaigns for
controlled circulation publications. Everything we do - from training to
verification to technology - is designed to add value and to make it easier
for our clients to accomplish their objectives.
Are we different from other telemarketing firms? Most definitely.
Your Ark TeleServices client services team has years of success in
controlled circulation telemarketing. We have in-depth knowledge of BPA/ABC
auditing requirements, and familiarity with terminology and techniques. Not
only are our managers motivated to provide top-notch daily updates, but they
also are trained to respond to your specific needs immediately.
Ark TeleServices's human resources and management capabilities set us apart.
We carved out a significant competitive advantage by recruiting from small
Long Island communities and then providing our employees with intensive
training. All Tele-Services Agents receive 30 hours of basic training in
client communications skills and telephone etiquette, and one week of
intensive one-on-one on-the-job training. Additional specialized training
also is provided for those Agents assigned to controlled-circulation
campaigns.
Superior technology translates to a more effective campaign. Ark
TeleServices's performance centers use predictive dialers and cutting edge
SQL Server databasing, we encourage our clients to monitor calls. Our
clients have the option of dialing in at any time to monitor a conversation.
Using our relational database, we can customize reports for you, deliver the
reports when you want them, in the form you need them. Our streamlined file
transfer process saves both time and hassle while ensuring data quality and
you can check real time statistics through our website.
The services that we offer specifically for controlled circulation have been
refined over and over again to give your campaign the best results out of
your budget.
Ark TeleServices is a premier call center services for the publishing
industry. Ark TeleServices is a charter member of the BPA/ABC associations.
